Important Notices

Disclaimer

DomaCom Australia Ltd ACN 153 951 770 is the holder of an Australian Financial Services Licence Number 444365. DomaCom does not make any representations in respect of, or warrant the accuracy, timeliness or completeness of any of the information contained on this website.

Any information in respect of past performance is not a reliable indication as to future performance and any forward-looking statements on this website are based upon DomaCom’s current views and assumptions and involve known and unknown risks and uncertainties, many of which are beyond DomaCom’s control and could cause actual results, performance or events to differ materially from those expressed or implied. These forward-looking statements are not guarantees or representations of future performance and should not be relied upon as such.

The information published on this website is general information only. It does not constitute financial, tax or legal advice or a forecast. This information has been published without taking into account your personal objectives, financial situation or personal needs. Before acting on the information or deciding whether to acquire or hold a financial product, you should consider its appropriateness taking into account your personal objectives, financial situation or personal needs. Further, it is recommended before making any investment decision, that you seek independent financial advice and read the relevant Product Disclosure Statement (PDS) and any Supplementary Product Disclosure Statement (SPDS) available on the DomaCom Ltd website, www.domacom.com.au or by phoning 1300 365 930.

General Advice Warning

This information is general advice only and does not constitute personal financial advice. The information has been prepared without taking into account your personal objectives, financial situation or needs. Accordingly, before acting on the information provided you must consider the appropriateness of the information, in the light of your own objectives, financial situation or needs. If you wish to acquire a financial product within the DomaCom Fund offering, you should first obtain a copy of, read and consider, the PDS before making any decision. A copy of that PDS is available at https://domacom.com.au/the-domacom-fund/product-disclosure-statement/ or by calling your financial adviser.

Financial Services Guide

This Financial Services Guide (FSG) is issued by DomaCom Australia Limited (DomaCom) ABN 33 153 951 770 Australian Financial Service License No. 444365 (AFSL) as the Fund Manager of the DomaCom Fund ARSN 167 020 626 (Fund). The Trustee and the issuer of interests in the Fund is Melbourne Securities Corporation Ltd ABN 57 160 326 545 AFSL No. 428289 (MSC).

The main purpose of this FSG is to provide information about the financial services provided by DomaCom, (‘us’ and ‘we’) and is designed to assist a potential retail client in deciding whether to use any of the services offered in this FSG and to identify:

who is offering the service and their contact details;
potential conflicts of interest;
the services we are authorised to provide;
fees and charges that are paid to us; and
how we deal with complaints.

Contact details

If you have any questions about any of the content of this FSG, our services or to request any further information, please contact:

Platform and Client Service Manager
DomaCom Australia Limited
Level 6, 99 Queen Street
Melbourne, Victoria 3000
Phone: 1300 365 930

Warnings where ‘general advice’ is provided

We only provide general financial product advice to wholesale and retail investors in respect of the Fund. As such, any information or advice we provide does not take into account your objectives, financial situation or needs. Accordingly, before acting on any information or general advice we provide (including deciding whether to acquire or hold a product), investors should consider the appropriateness of such advice or information to their particular circumstances and read the Product Disclosure Statement (PDS) for the Fund, available on the DomaCom website at www.domacom.com.au or by phoning 1300 365 930. The purpose of the PDS is to provide you with the information necessary to make a decision as to whether or not to invest in the Fund.

What financial services are available through DomaCom?

DomaCom holds an AFSL (No. 444365) under the Corporations Act 2001 (Cth).

DomaCom is authorised under its AFSL to provide general financial product advice to retail and wholesale clients on the following classes of financial products:

deposit and payment products limited to basic deposit products and securities; and
interests in managed investment schemes excluding investor directed portfolio services.

DomaCom is also authorised to deal in financial products. In particular, DomaCom is authorised to:

issue, apply for, acquire, vary or dispose of interests in managed investment schemes excluding investor directed portfolio services; and
apply for, acquire, vary or dispose of a financial product on behalf of another person in respect of deposit and payment products limited to basic deposit products and securities.

DomaCom is also authorised to make a market in units in sub funds of the Fund. DomaCom intends to make a market in units (that is, to regularly state prices at which it is willing to buy and sell units in a sub-fund) and it will provide the facility for the buying and selling of units on the DomaCom platform. DomaCom acting on its own behalf, may bid or offer to buy and sell units in a sub-fund from time to time, at its discretion entirely and will stipulate the prices at which it will do so. MSC is the issuer of the financial product under the PDS and the relevant supplementary Product Disclosure Statement. However, MSC is not involved in any way with the liquidity facility.

When providing these financial services, we act on our own behalf.

Our Client Services team does not have any alliance with any other fund manager.

What are the fees, charges and commissions?

Managing the Fund

DomaCom does not charge retail clients fees for any information or general advice provided to retail clients. DomaCom as Investment Manager of the Fund receives a management fee from MSC . The fees payable for investing in the Fund are described in detail in the PDS which is available on our website at www.domacom.com.au. The management fee payable to DomaCom cannot exceed 0.22% per annum (inc. GST) for the value of investments in the Fund Cash Pool (as defined in the PDS) and 0.88% per annum (inc. GST) for the value of investments in a sub fund of the Fund (as defined in the PDS).

There are no commissions payable to DomaCom for any general advice or services delivered. No rebates are payable to DomaCom in relation to its services relating to the Fund. DomaCom staff receive a salary that incorporates base salary along with bonuses and other benefits from time to time.

Making a Market

DomaCom will charge a fee of 2.75 (0.0275%) basis points inclusive of GST on the consideration it pays or receives when it buys or sells units in a sub fund in the course of making a market for those units.

Insurance and Compensation coverage

Under the Corporations Act 2001 (Cth) (Act), and regulations made under that Act, DomaCom as the holder of an Australian Financial Services Licence is required to have professional indemnity insurance that is adequate having regard to the nature of our business and the potential for compensation claims.

DomaCom has an investment managers’ insurance policy in place which covers professional indemnity, crime, information technology and directors’ and officers’ liability insurance. DomaCom is satisfied with the adequacy of that cover. The cover available to DomaCom extends to include losses arising from the conduct of former employees or representatives of DomaCom (which occurred during their employment with, or service for DomaCom) as if those persons were still employed by, or were still representatives of DomaCom. Senior management reviews the insurance coverage and policies annually.

These arrangements satisfy the requirements for compensation as required under the Act.

Your Privacy

We take reasonable steps to ensure that the personal information about an investor that we collect, use or disclose is accurate, complete and up to date. All personal information collected will be handled in accordance with our Privacy Policy.
Under the Privacy Act 1988 an investor may request access to the personal information we and our service providers hold about them. The investor may request to amend or correct information, however if we do not agree with the requested changes, we are not obliged to make those changes.

Investors can request access to their personal information, commence a process to update their personal information or obtain a copy of our Privacy Policy by telephone or by writing to us at privacy@domacom.com.au, or writing to The Privacy Officer, DomaCom Australia Limited, GPO Box 1866, Melbourne Victoria 3001. We may need to verify your identity before acting on these instructions.

Investors can request access to their personal information, commence a process to update their personal information or obtain a copy of our Privacy Policy by telephone or by writing to us at privacy@domacom.com.au, or writing to The Privacy Officer, DomaCom Australia Limited, GPO Box 1866., Melbourne Victoria 3001. We may need to verify your identity before acting on these instructions.

Providing instructions to us

Unless otherwise stated in the relevant PDS or offer document, we require that you provide all instructions to us in writing, signed by you. Where those instructions are of a purely administrative nature, we will act in accordance with those instructions. Otherwise, we will consider those instructions in accordance with our legal obligations.

If you have a complaint

The Trustee has internal and external dispute resolution procedures in place to deal with investor complaints. If you have a complaint please contact either the Fund Manager (DomaCom Australia Limited ABN 33 153 951 770) on 1300 365 930 or the Trustee (Melbourne Securities Corporation Ltd ABN 57 160 326 545) on 03 9639 9000 or in writing by email to complaints@domacom.com.au / complaints@melbournesecurities.com.au.

Please provide the following information in your correspondence or discussion:

your contact details including name, address, telephone numbers, email and fax, where applicable;
what aspect of DomaCom service it relates to;
nature of the concern;
relevant dates and parties involved;
the relevant remedy sought; and
any other relevant information.

Any complaints that are not resolved within 24 hours of receipt by DomaCom Australia Limited will be forwarded to and dealt with by the Trustee.

The Trustee must consider and deal with complaints within 30 days of receipt. If you are not satisfied with the handling of your complaint or the decision the Trustee has made in relation to your complaint, you may contact the Financial Ombudsman Service (FOS) on 1800 36 72 87 and lodge a dispute (the Trustee’s member number is 31446).

More information about the processes for resolving disputes can be obtained from FOS’ website: www.fos.org.au

Date of Preparation: 4 December 2017

How to raise a concern or a complaint with DomaCom

Please provide the following information in your correspondence or discussion:

your contact details including name, address, telephone numbers, email and fax, where applicable;
what aspect of DomaCom service it relates to;
nature of the concern;
relevant dates and parties involved;
the relevant remedy sought; and
any other relevant information.

Any complaints that are not resolved within 24 hours of receipt by DomaCom Australia Limited will be forwarded to and dealt with by the Trustee.

DomaCom’s Privacy Policy (online services and websites)

This privacy policy applies to DomaCom Limited (ACN 604 384 885) and DomaCom Australia Ltd (its wholly owned subsidiary ) (ACN 153 951 770) and holder of Australian Financial Services License (AFSL) 444365 and the DomaCom Fund ARSN 167 020626, and any other entity owned or controlled by DomaCom Limited (“Related Entity”) in relation to DomaCom’s and its Related Entities’ (together “our”, “us”, “we” (etc) or “DomaCom”) operations in Australia. This policy explains how we handle personal information and comply with the requirements of the Australian Privacy Act 1988 (Cth) (“Privacy Act”). If you have any further questions in relation to this policy, please contact our Privacy Officer at privacy@domacom.com.au.

This policy relates to our collection and handling of personal information that is covered by the Privacy Act. It is not intended to cover categories of personal information that are not covered by the Privacy Act.

This privacy statement demonstrates our firm commitment to privacy and discloses our information gathering and dissemination practices for all the websites which we control (including www.domacom.com.au and the DomaCom Fund platform).

Other than when individual users (subscribers) specifically provide personally identifiable information to register for services we offer, or to receive further information, (for example by signing up to our mailing lists, registering as End Users of the DomaCom platform, or registering their interest in future or existing products and services), or when it is necessary for the purposes of providing services that we have agreed to provide to subscribers to our services (including persons who may be clients of subscribers to our services and are authorised by our subscribers to use the areas of our websites that require a login) our websites do not collect personally identifiable information about individuals.

We may also collect, hold, use and disclose personal information to comply with our legislative and regulatory compliance obligations. For example, we may collect, hold, use and disclose personal information to undertake identification and verification processes in accordance with the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth) or any other relevant laws. For certain subscribers, we may also be required to collect and disclose certain personal information to the Australian Taxation Office in order to comply with the Foreign Account Tax Compliance Act (FATCA).

Subject to the preceding paragraph, subscribers’ personally identifiable information will never be transferred to unaffiliated third parties without the prior approval of the subscribers. However, we may utilise third party service providers in the course of providing our services in which case some subscriber’s personally identifiable information may be provided to that third party (or those third parties) solely for this purposes relevant to the services that are provided, for example, storage of data on third party servers.

We use a third party service to assist us with managing communications relating to our client services functions (help desk) and for ensuring that all complaints or queries are appropriately allocated amongst our staff for action. If you communicate with us using any of the following email addresses:

and your email includes information that is personal information (for example, your first name, last name, phone number and email address), that information may be stored on servers managed by the third party service providers.

Personal information may be disclosed by DomaCom to related companies of DomaCom, affiliated companies of DomaCom or other third parties such as third party service providers to DomaCom that are located overseas. It is not reasonably practicable for DomaCom to list all of the countries in which such related companies, affiliated companies or other third parties may be located, however the geographic regions in which they are likely to be located include the United States of America, Southeast Asia, Europe and Japan. By including personal information in your emails sent to those addresses you consent to the transfer of your personal information outside Australia.

Cookies may be used on some areas of our websites. A cookie is a small software application which allows a website to recognise a previous user and to observe how a user navigates within a website. Cookies are now used as a standard by many websites. DomaCom uses cookies to improve the navigational experience of visitors to our websites and to make them easier to use. If you are concerned about cookies, most browsers now recognise when a cookie is offered and permit you to opt out of receiving it. If you are not sure whether your browser has this capability, you should check with the software manufacturer or your internet service provider. In most cases, you can refuse a cookie and still fully navigate our online platform and websites.

In order to properly manage our websites, we may log certain statistics about the users of the sites, for example the users’ domains and browser types. None of this information specifically identifies an individual and it is used solely to ensure that our websites present the best possible navigational experience for visitors.

We reserve the right to perform statistical analyses of user behaviour and characteristics in order to measure interest in and use of the various areas of our websites and online services. We may inform advertisers of such information as well as the number of users that have been exposed to or clicked on their advertising banners or property listings. We will provide aggregated data only from any such analysis to third parties, no information that can identify any users of the website or other online service will be passed on.

Depending on the purpose for which we have collected personal information (for example, registration for a DomaCom event, participation in a book build or a request for particular information or material), we may store some of the information electronically. Some or all of this personal information may be available to partners and to our authorised staff for use in accordance with thispolicy. We will endeavour to take all reasonable steps to keep secure any information which we hold about you, whether electronically or in hard-copy, and to keep this information accurate and up to date. We also require our employees and data processors to respect the confidentiality of any personal information that we hold. DomaCom aims to achieve industry best practice in the security of personal information which it holds. It is our policy to destroy personal information once there is no longer a legal or business need for us to retain it.

We reserve the right to change this policy at any time. This statement and the policies outlined herein are not intended to and do not create any contractual or other legal rights in or on behalf of any party. Contacting DomaCom If you have any questions about this privacy statement, the practices of this site or any other online website or platform that we offer or control, or your dealings with them please contact us by email at privacy@domacom.com.au or by post, marked attention: Privacy Officer.

This policy was last updated on 26 March 2015.

End User Terms & Conditions

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