DomaCom Australia Ltd ACN 153 951 770 is the holder of an Australian Financial Services Licence Number 444365. DomaCom does not make any representations in respect of or warrant the accuracy, timeliness or completeness of any of the information contained on this website.
Any information in respect of past performance is not a reliable indication as to future performance and any forward-looking statements on this website are based upon DomaCom’s current views and assumptions and involve known and unknown risks and uncertainties, many of which are beyond DomaCom’s control and could cause actual results, performance or events to differ materially from those expressed or implied. These forward-looking statements are not guarantees or representations of future performance and should not be relied upon as such.
The information published on this website is general information only. It does not constitute financial, tax or legal advice or a forecast. This information has been published without taking into account your personal objectives, financial situation or personal needs. Before acting on the information or deciding whether to acquire or hold a financial product, you should consider its appropriateness taking into account your personal objectives, financial situation or personal needs. Further, it is recommended before making any investment decision, that you seek independent financial advice and read the relevant Product Disclosure Statement (PDS) and any Supplementary Product Disclosure Statement (SPDS) available on the DomaCom Ltd website, www.domacom.com.au or by phoning 1300 365 930.
General Advice Warning
This information is general advice only and does not constitute personal financial advice. The information has been prepared without taking into account your personal objectives, financial situation or needs.
DomaCom Australia Limited AFSL holder 444365, is authorised to provide general financial product advice, to deal in certain financial products and to make a market in units in sub funds of the DomaCom Fund.
Certain statements, projections or other estimates herein (including estimates of value, returns or performance) are forward‐looking statements and are based upon certain assumptions. Other events that were not taken into account may occur and may significantly affect the analysis. Any assumptions should not be construed to be indicative of the actual events that will occur. forecasted revenues or returns are not guaranteed.
Accordingly, before acting on the information provided you must consider the appropriateness of the information, in the light of your own objectives, financial situation or needs. If you wish to acquire a financial product within the DomaCom Fund offering, you should first obtain a copy of, read and consider, the PDS before making any decision. A copy of that PDS is available at https://domacom.com.au/the-domacom-fund/product-disclosure-statement/ or by calling your financial adviser.
Crowd Funding Disclosure
The DomaCom Platform operates as a registered Managed Investment Scheme, the responsible entity of which has an Australian financial services licence (AFSL) and is not licensed as a Crowd Sourced Funding Intermediary.
DomaCom Financial Services Guide
DomaCom Financial Services Guide
This Financial Services Guide (FSG) is issued by DomaCom Australia Limited (DomaCom) ABN 33 153 951 770 Australian Financial Service License No. 444365 (AFSL) as the Fund Manager of the DomaCom Fund ARSN 167 020 626 (Fund).
The Trustee and the issuer of interests in the Fund is Melbourne Securities Corporation Ltd ABN 57 160 326 545, AFSL No. 428289 (MSC).
- The main purpose of this FSG is to provide information about the financial services provided by DomaCom, (‘us’ and ‘we’) and is designed to assist a potential retail client in deciding whether to use any of the services offered in this FSG and to identify:
- who is offering the service and their contact details;
- potential conflicts of interest;
- the services we are authorised to provide;
- fees and charges that are paid to us; and
- how we deal with complaints.Other documents you may receive before investing in the Fund, you will need to obtain a copy of the Product Disclosure Statement (PDS).A PDS is an important document designed to explain the key features of a financial product. A PDS includes information about fees and charges, key features of the product, risks, tax information, dispute resolution and cooling-off rights amongst other things. You can download a copy of the relevant PDS from our website www.domacom.com.au or call our Client Services team on 1300 365 930.Contact details If you have any questions about any of the content of this FSG, our services or to request any further information, please contact:Platform and Client Service Manager
DomaCom Australia Limited
Level 6, 99 Queen Street
Melbourne, Victoria 3000
Phone: 1300 365 930
Warnings where ‘general advice’ is provided
We only provide general financial product advice to wholesale and retail investors in respect of the Fund. As such, any information or advice we provide does not take into account your objectives, financial situation or needs.
Accordingly, before acting on any information or general advice we provide (including deciding whether to acquire or hold a product), investors should consider the appropriateness of such advice or information to their particular circumstances and read the Product Disclosure Statement (PDS) for the Fund, available on the DomaCom website at www.domacom.com.au or by phoning 1300 365 930.
The purpose of the PDS is to provide you with the information necessary to make a decision as to whether or not to invest in the Fund.
What financial services are available through DomaCom?
DomaCom holds an AFSL (No. 444365) under the Corporations Act 2001 (Cth). DomaCom is authorised under its AFSL to provide general financial product advice to retail and wholesale clients on the following classes of financial products:
• deposit and payment products limited to basic deposit products and securities; and
• interests in managed investment schemes excluding investor directed portfolio services. DomaCom is also authorised to deal in financial products.
In particular, DomaCom is authorised to:
• issue, apply for, acquire, vary or dispose of interests in managed investment schemes excluding investor directed portfolio services; and
• apply for, acquire, vary or dispose of a financial product on behalf of another person in respect of deposit and payment products limited to basic deposit products and securities.
DomaCom is also authorised to make a market in units in sub funds of the Fund. DomaCom intends to make a market in units (that is, to regularly state prices at which it is willing to buy and sell units in a sub-fund) and it will provide the facility for the buying and selling of units on the DomaCom platform. DomaCom acting on its own behalf, may bid or offer to buy and sell units in a sub-fund from time to time, at its discretion entirely and will stipulate the prices at which it will do so.
MSC is the issuer of the financial product under the PDS and the relevant supplementary Product Disclosure Statement. However, MSC is not involved in any way with the liquidity facility. When providing these financial services, we act on our own behalf.
Our Client Services team does not have any alliance with any other fund manager.
What are the fees, charges and commissions?
Managing the Fund DomaCom does not charge retail clients fees for any information or general advice provided to retail clients. DomaCom as Manager of the Fund receives a management fee from MSC. The fees payable for investing in the Fund are described in detail in the PDS which is available on our website at www.domacom.com.au .
Where there is an Advice Fee set out in the Supplementary Product Disclosure Statement (SPDS) payable to an Adviser and no adviser is nominated then DomaCom may receive this fee as a General Advice Fee. DomaCom does not provide personal advice.
The management fee payable to DomaCom cannot exceed 0.22% per annum (inc. GST) for the value of investments in the Fund Cash Pool (as defined in the PDS), and 0.88% per annum (inc. GST) for the value of investments in a sub fund of the Fund (as defined in the PDS). (Note: from these fees DomaCom pays the Trustee and Custodian fees).
There are no commissions payable to DomaCom for any general advice or services delivered.
No rebates are payable to DomaCom in relation to its services relating to the Fund.
DomaCom staff receive a salary that incorporates base salary along with bonuses and other benefits from time to time.
Making a Market
DomaCom will charge a fee of 0.55% inclusive of GST on the consideration it pays or receives when it buys or sells units in a sub-fund in the course of making a market for those units. Of this fee, DomaCom will pass 0.523% to HALO Technologies Pty Ltd (HALO) as payment as part of the arrangement where HALO has agreed to manage the liquidity facility for the DomaCom Fund.
Insurance and Compensation coverage
Under the Corporations Act 2001 (Cth) (Act), and regulations made under that Act, DomaCom as the holder of an Australian Financial Services Licence is required to have professional indemnity insurance that is adequate having regard to the nature of our business and the potential for compensation claims. DomaCom has a Managers’ insurance policy in place which covers professional indemnity, crime, information technology and directors’ and officers’ liability insurance. DomaCom is satisfied with the adequacy of that cover. The cover available to DomaCom extends to include losses arising from the conduct of former employees or representatives of DomaCom (which occurred during their employment with, or service for DomaCom) as if those persons were still employed by or were still representatives of DomaCom. Senior Management reviews the insurance coverage and policies annually. These arrangements satisfy the requirements for compensation as required under the Act.
Providing instructions to us
Unless otherwise stated in the relevant PDS or offer document, we require that you provide all instructions to us in writing, signed by you. Where those instructions are of a purely administrative nature, we will act in accordance with those instructions. Otherwise, we will consider those instructions in accordance with our legal obligations.
Complaints Procedure and Compensation Arrangements
If you have a complaint the Trustee has internal and external dispute resolution procedures in place to deal with investor complaints. If you have a complaint please contact either the Manager (DomaCom Australia Limited ABN 33 153 951 770) on 1300 365 930 or the Trustee (Melbourne Securities Corporation Ltd ABN 57 160 326 545) on 03 9639 9000 or in writing by email to email@example.com / firstname.lastname@example.org.
Please provide the following information in your correspondence or discussion:
- your contact details including name, address, telephone numbers, email and fax, where applicable;
- what aspect of DomaCom service it relates to;
- nature of the concern;
- relevant dates and parties involved;
- the relevant remedy sought; and
- any other relevant information.We will consider and respond to your complaint in writing within 2 weeks of receipt by DomaCom Australia Limited, if not resolved it will be forwarded to and dealt with by the Trustee. The Trustee must consider and deal with complaints within 30 days of receipt. If you are not satisfied with the handling of your complaint or the decision the Trustee has made in relation to your complaint, you may contact and lodge a complaint with the Australian Financial Complaints Authority or AFCA. (the Trustee’s member number is 31446).Both the licensee and the Trustee are members of AFCA, which replaced the Financial Ombudsman Service (FOS) from 1 November 2018.Australian Financial Complaints Authority or AFCA
Mail: GPO Box 3, Melbourne, Victoria, 3001
Phone: 1800 931 678
Both the internal and external services are provided to you free of charge.
Date of Preparation: 10 August 2020
How to raise a concern or a complaint with DomaCom
We will consider and respond to your complaint in writing within 2 weeks of receipt by DomaCom Australia Limited, if not resolved it will be forwarded to and dealt with by the Trustee. The Trustee must consider and deal with complaints within 30 days of receipt. If you are not satisfied with the handling of your complaint or the decision the Trustee has made in relation to your complaint, you may contact and lodge a complaint with the Australian Financial Complaints Authority or AFCA. The Trustee’s member number is 31446.
Both DomaCom, the licensee and the Trustee are members of AFCA, which replaced the Financial Ombudsman Service (FOS) from 1 November 2018.
Australian Financial Complaints Authority or AFCA
Mail: GPO Box 3, Melbourne, Victoria, 3001
Phone: 1800 931 678
Purpose of this policy
The purpose of this policy is to outline DomaCom Group’s policy in relation to the collection, storage, use, disclosure and other management of personal information.
Rights to Privacy
DomaCom understands the importance of protecting individuals’ rights to privacy. We have prepared this statement to help you understand how we manage personal information and how we aim to protect the privacy of your personal information. In handling personal information, DomaCom is subject to the Privacy Act and complies with the Australian Privacy Principles in the Privacy Act. This policy describes the way DomaCom collects, uses, discloses and otherwise manages your personal information and your rights in relation to our management of your personal information. This policy may be updated from time to time.
What kinds of personal information does DomaCom collect?
For the purposes of the Privacy Act, personal information is information or an opinion, whether true or not and whether recorded in a material form or not, about an individual whose identity is apparent or can reasonably be ascertained, from the information or opinion.
Generally, DomaCom will collect personal information, such as your name and contact details including home address and e-mail address and any other information, necessary to provide our fund management and other services to you or to provide you with information about DomaCom and/or our products and services. The specific kinds of personal information we collect will depend on our dealings with you. For example, where you invest in a fund or other product of DomaCom , we may collect information such as your name, residential and business address, date of birth, contact details (such as email and phone numbers), income details, asset and liabilities information, tax details (whether in Australia or overseas) and financial statements, employment details and details regarding your financial or accounting advisors, as well as information regarding your investment in the fund or product and other dealings with DomaCom. Where you attend seminars, briefings or other events conducted by DomaCom or sign up for newsletters or other similar information services of DomaCom, we may collect information such as your name, contact details (such as email and phone numbers) and details regarding any funds, products or services you have expressed an interest in.
DomaCom will not generally collect or hold sensitive information about you unless DomaCom Group is required to do so by law. Sensitive information includes information about your race, political or religious beliefs, sexual preferences, criminal convictions, membership of professional or trade associations or unions or health information.
Collection of personal information
DomaCom collects personal information in a range of circumstances including where you apply to invest in a fund or other product of DomaCom, request information regarding DomaCom or its products or services, attend seminars or other events conducted by DomaCom, sign up for newsletters or other similar information services of DomaCom or otherwise engage with DomaCom Group. Where you are an investor in a fund or other product of DomaCom, DomaCom will collect personal information from you to process and establish that investment and also in the course of administering that investment.
Generally, DomaCom collects your personal information directly from you, for example when you complete an application form, provide information to us at seminars and other events or when you submit information to us via our website.
There may also be occasions when DomaCom will collect your personal information from a third party. For example, DomaCom may collect your personal information from a publicly maintained record, a third-party broker, a person authorised by you (such as your accountant or financial advisor) or our agents or service providers (such as registry service providers).
In the event that DomaCom collects your personal information from a third party, we will take reasonable steps to inform you of certain matters, such as DomaCom’s identity and contact details.
Why does DomaCom need personal information?
DomaCom Group collects, holds, uses and discloses personal information for the purposes of operating its fund’s management business and providing its fund management and related services, including to:
• provide you with information regarding the funds and other products or services of DomaCom;
• process your application for investments in the funds or other products or services of DomaCom;
• establish your investment in a fund or other product or service of DomaCom; and
• administer your investment in a fund or other product or service of DomaCom.
Where you invest in a listed fund or other listed product of DomaCom, DomaCom will collect, hold, use and disclose your personal information to comply with its legal obligations under the listing rules or other relevant laws applying to that listed fund or other listed product.
DomaCom may also collect, hold, use and disclose personal information to undertake identification and verification processes in accordance with the Anti-Money Laundering and Counter-Terrorism Financing Act or any other relevant laws.
For certain investors, DomaCom may also be required to collect and disclose certain personal information to the Australian Taxation Office in order to comply with the Foreign Account Tax Compliance Act (FATCA) or Common Reporting Standard (CRS).
A failure to provide your personal information may affect DomaCom’s ability to provide our range of products and services to you and may result in DomaCom not being able to process your application for investment in our funds or other products or otherwise provide services to you.
In addition to the purposes set out above, DomaCom may collect, use and disclose your personal information to inform you of products, services or offers of DomaCom which may be of interest to you. Where you are an investor in a fund or other product of DomaCom, this may include providing you with direct marketing information regarding the other funds or products of DomaCom.
DomaCom may contact and communicate with you for the purpose of direct marketing via the telephone, post, facsimile, email or SMS.
If you do not want to receive this information or do not want DomaCom to use or disclose your personal information for direct marketing purposes, you can opt out via DomaCom’s unsubscribe link in our marketing emails or by contacting our Privacy Officer or by letting us know that you wish to opt out of receiving this information and/or DomaCom using or disclosing your personal information for direct marketing purposes.
Sharing information with other organisations
DomaCom may disclose your personal information to third parties for the purposes detailed in paragraphs 3.4 and 3.5 above.
The types of organisations to which DomaCom may disclose the personal information DomaCom holds about you include:
• your adviser and dealer group;
• the other entities within DomaCom or other related companies of DomaCom (such as subsidiaries or holding companies of Group entities);
• any third-party service provider DomaCom may engage to provide custody, registry, administration, technology, auditing, mailing, printing or other services;
• Government authorities (which may from time to time include overseas governing bodies and regulators) when and to the extent required by law; and
• DomaCom’s professional advisers (including legal and accounting firms, auditors, consultants and other advisers). Such disclosure will only be done on a confidential basis.
Security of your personal information
DomaCom may hold personal information in both hard copy and electronic forms.
DomaCom will take all reasonable steps to ensure that the personal information it holds is protected against misuse, loss, unauthorised access, modification or disclosure. Personal information is held on secured servers or in storage located in controlled, access restricted environments. DomaCom’s employees (including senior management) are aware of their obligations and the importance of good information handling and security obligations. They are required to maintain the confidentiality of any personal information held by DomaCom.
Personal information may also, in certain circumstances, be held on behalf of DomaCom in hard copy or electronic forms by DomaCom’s service providers (such as offsite document storage providers or electronic data storage providers). DomaCom enters into agreements with such service providers which impose confidentiality and privacy obligations on the service provider.
DomaCom will also take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the purposes stated under this policy.
Data breach notification
From 22 February 2018, in accordance with the Privacy Act, DomaCom will report certain data breaches (known as Notifiable Data Breaches) to both individuals affected by the breach and the Office of the Australian Information Commissioner (OAIC) as well any applicable international bodies where required. A data breach is when personal information held by an entity is lost or subjected to unauthorised access, modification, disclosure, or other misuse or interference. Some data breaches are notifiable under the Privacy Act.
A notifiable data breach may occur where personal information held by an agency or organisation is lost or subjected to unauthorised access or unauthorised disclosure.
To be a notifiable data breach, the data breach must, depending on the circumstances, be one that may or is likely to result in serious harm to an individual whose personal information was part of the data breach. Whether the harm is serious harm to an individual depends upon a variety of circumstances but may include serious physical, psychological, emotional, economic, financial and reputational harm.
DomaCom has procedures in place to ensure that any identified or suspected data breaches are dealt with promptly, appropriately and escalated accordingly.
Can you access the personal information DomaCom holds about you?
DomaCom will take steps reasonable in the circumstances to ensure that the personal information DomaCom collects, holds, uses and discloses is accurate, complete, up-to-date, relevant and not misleading.
You have the right to request access to the personal information DomaCom collects and holds about you. You also have the right to request correction of the personal information DomaCom collects and holds about you.
You have a right under the Act to request corrections to any personal information that DomaCom holds about you if you think that information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
When DomaCom receives such a request it will take all reasonable steps in the circumstances to ensure that, having regard to the purpose for which it is held, the information is accurate, up-to-date, complete, relevant and not misleading.
If DomaCom is unable to or determines that it should not, make the correction you request it will inform you of this in writing, giving reasons for its decision and advising you about how you can complain about that decision.
If DomaCom refuses or is unable to correct the personal information for any reason it will, if you request, take reasonable steps to associate with the information a statement from you noting that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading in such a way as to make that statement apparent to users of the information.
If at any time you would like to request access to or correction of the personal information about you DomaCom collects and holds you can contact our Privacy Officer using any of the below contact details:
DomaCom has appointed a Privacy Officer to assist you with any inquiries, complaints or feedback you may have. Please contact our Privacy Officer at:
Level 6, 99 Queen Street,
Phone: +61 3 9452 0230
DomaCom will seek to respond to requests for access to or correction of personal information within 30 days of the date of the request.
If DomaCom refuses any request for access to or correction of personal information held by DomaCom Group, written reasons for that refusal will be provided by DomaCom.
Please direct all privacy complaints to our Privacy Officer in the first instance. Privacy complaints will normally need to be made in writing.
A privacy complaint relates to any concern or dispute that you have with our privacy practices as it relates to your personal information.
This could include matters such as:
(a) if you believe DomaCom has breached the APP’s, a binding registered APP code or any other relevant obligations under the Privacy Act with respect to your personal information;
(b) how your personal information is collected;
(c) how your personal information is stored;
(d) how your personal information is used or disclosed; or
(e) how access to your personal information is provided.
At all times, privacy complaints will:
(a) be treated seriously;
(b) be dealt with promptly;
(c) be dealt with in a confidential manner; and
(d) not affect your existing obligations to the commercial arrangements that exist between DomaCom and you.
The Privacy Officer will commence an investigation into your complaint and will respond to the complaint within a reasonable period of time. You will be informed of the outcome of your complaint following the completion of the investigation. In the event you are dissatisfied with the outcome of your complaint, you may refer the complaint to the Office of the Australian Information Commissioner.
Questions and concerns
If any individual including DomaCom Staff has questions or concerns from time to time about the subject matter or requirements of this policy, that person should contact the DomaCom Group Privacy Officer in the first instance using the contact details set out in paragraph 4 of this policy.
Review of policy
This policy will be reviewed at least annually (or more regularly if there are changes to the legal or regulatory framework which applies to this policy) to ensure it is renewed and updated appropriately. DomaCom will notify any changes by posting an updated version of the policy on DomaCom website at http://www.domacom.com.au
Legal and regulatory framework
DomaCom collection, storage, use, disclosure and other management of personal information is subject to relevant legislation, including the Privacy Act.
Amongst other things, the Privacy Act sets out 13 Australian Privacy Principles, which are binding principles that DomaCom is required to comply with in relation to DomaCom’s collection, storage, use, disclosure and other management of personal information.
The Office of the Australian Information Commissioner is the statutory agency responsible for a number of functions in relation to the Privacy Act, including conducting investigations handling complaints and reviewing notifiable data breaches in relation to the Privacy Act and the Australian Privacy Principles.
In this policy, unless the context otherwise requires:
APP means the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth).
Corporations Act means the Corporations Act 2001 (Cth).
DomaCom Entity means any member of the DomaCom Group and any of the DomaCom Funds.
DomaCom Fund means any managed investment scheme managed by DomaCom or any other member of the DomaCom Group.
DomaCom Group means DomaCom Limited and any of its controlled or related entities.
Privacy Act means the Privacy Act 1988 (Cth).
Privacy Officer means the DomaCom Group staff member appointed from time to time to assist with overseeing privacy compliance within DomaCom Group.
Updated: 13 August 2018